Recently I and three of my friends rented a car to go on a long drive. We reached around 11 pm at the car rental office. We were given our car, Ford Figo which we had booked a day before. We inspected the car for any problems and found a major one; the keyhole was blocked and thus we were unable to start the car. We immediately informed the ground person about the problem. We were asked to call the customer care and sort the issue.
My friends became angry at this and starting railing the ground person and told him that it’s his problem and not ours. He should sort this out at the earliest. The ground person got annoyed at this and told us to cancel the booking. After a lot of conversation between the ground person, the customer care executive and my friends, we finally got the car which was at some other parking area, 3–4 km from out current location. The ground staff was generous enough to take us to this new parking area. We finally got the car, completed the formalities and took off for the night.
I believe above issue could have been resolved if my friends didn’t get angry and instead talked with some respect and love. We can’t let circumstances affect our behavior. But instead we can use these circumstances to be more mindful of the present moment and practice some gratitude.